Our values

At Les Délices du Petit Bois, our values are the foundation of our identity. we are not just a food distribution company, but a community united by a deep commitment to our principles. Every day, we take pride in embodying these values in all our actions and decisions.

Respect is at the heart of our interactions. We recognize and value the uniqueness of each individual, whether they  are our customers, partners, or employees. 

Integrity is our moral compass. We are committed to acting with honesty, ethics and transparency in all our relationships, whether internal or with our clients.

Autonomy is a key value at Les Délices du Petit Bois. We believe in the importance of giving everyone the freedom to thrive in their field while fully taking responsibility for their actions. 

Responsibility is a cornerstone of our company. We are firmly committed to honoring our obligations to our clients, employees, and the environment by adopting a sustainable and responsible approach.

Positivity is a driving force for us! We foster an environment where optimism and kindness are encouraged, allowing everyone to flourish and reach their full potential.

Team spirit is our greatest asset. We believe in the power of collaboration and mutual support to overcome even the most complex challenges. By working together, we achieve more and create a positive and lasting impact.

At Les Délices du Petit Bois, these values are not just word but deep commitments that define our corporate culture. We take pride in embodying them every day, making our company a place where respect, integrity, autonomy, responsibility, positivity and team spirit are at the core of everything we do.

Respect

- I greet, I listen and I understand

- I respect the rules

- I bring consideration and value to peoples, material and premisses as if there were my own

Autonomy

- I know what is expected of me and what I have to do

- I know how to question myself

- I am able to act freely in the field of my responsibilities

Integrity

- I commit myself and I go until the end

- I stay faithful to our principles and our values

- I stay honest and loyal whatever happens

Responsibility

- I take responsibility for my acts and I learn from it

- I am committed to give everyone I interact with a unique experience

- I honor my commitments


Positivity

- I come everyday with the smile and I keep it

- I trust myself and contribute to a great dynamic for the day

- I bring a particular attention to at least one person a day

Team Spirit

- I take responsibility for our mistakes and we celebrate our wins

- Alone I walk, Together we run

- I am a link, I work on my strengths, because together we form a solid chain


Our mission

At the heart of our company lies a deep commitment to our customers and our values. Every effort we make is driven by our mission to understand, advise, serve and delight. Discover how these principles inspire everything we do and guide us toward excellence in every interaction. 

At Les Délices du Petit Bois, our mission is more than just a goal; it's our purpose and our commitment to you, our valued customer. We strive to create unique and memorable experiences by emphasizing quality, authenticity and innovation in each of our products. 

Our dedicated team works tirelessly to anticipate your needs and exceed your expectations. Whether it's through the meticulous selection of products or the continuous improvement of our customer service, we are committed to providing you with the best. 

We firmly believe that customer satisfaction comes from active listening and a relationship built on trust. That's why we invest in the continuous training of our staff, ensuring they can provide you with informed and personalized advice. We also value your feedback, as it helps us continually improve and better meet your expectations. 

By choosing Les Délices du Petit Bois, you select a company that places your needs at the heart of its concerns and strives to make each interaction exceptional. Our passion for excellence and dedication to your satisfaction drive us to go beyond mere transactions, building a lasting and enriching relationship with you. 

Our mission consists of four main elements:  

Understand

At the heart of our company lies a fundamental mission: to understand the operations of our clients and suppliers, as well as their positioning in the market. We are committed to thoroughly analyzing their role in the distribution chain, understanding their current needs, and anticipating their futur requirements. Our goal is to build strong and lasting relationships with our partners by listening to their challenges and providing tailored solutions. At Les Délices du Petit Bois, we view this deep understanding as the foundation of every successful interaction and continually strive to enhance it to better serve our clients and partners. 

image représentant notre mission comprendre
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Advise

Our commitment goes far beyond simply providing a product or service. We are dedicated to actively guiding our clients through their choices by offering in-depth expertise and personalized advices. We understand that the decisions our clients make can have a significant long-term impact, which is why we commit to supporting them throughout their journey, assisting them at every step. Our goal is to become a trusted partner for our clients, helping them make the right decisions and supporting them in achieving their objectives. Our commitment is akin to a long-term relationship built on trust and collaboration.

Serve

We are fully committed to serving our clients, striving to meet their expectations with every interaction. Our goal is to go beyond more satisfaction and aim for excellence by setting high standards to ensure that every client receives exceptional service. We firmly believe in the importance of a personalized approach, understanding the unique needs of each client and providing tailored solutions to meet those needs. Here, we view service as a true vocation, and we are dedicated to exceeding our client's expectations at every opportunity, creating experiences that the strengthen our trusting relationship with them. 

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Delight

Our goal is to amaze our clients by exceeding their expectations and delivering an experience that goes beyond what they envisioned. We firmly believe in the importance of leaving a lasting impression on our clients by providing more than what was promised. Our ambition is to deliver that extra touch, that "1% more" which will trigger the "WOW" factor in our clients, thereby strengthening our reputation for quality. Every interaction with our clients is an opportunity to create a memorable experience, and we are committed to seizing each opportunity to leave them with a sense of delight from our service. 

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